Business Objectives: Improve customer satisfaction and drive beyond-the-box revenues by educating customers on Compaq’s myriad accessories, services and solutions.
Viassary Solution: Development of Compaq Advisor, a smart messaging application that provides relevant, timely and targeted information to customers’ desktops to ensure users
are receiving optimal performance from their Presario desktop and notebook PCs.
The Bottom Line: Compaq’s metrics for success for Compaq Advisor are to increase customer satisfaction, reduce costs through proactive customer service and
drive incremental after market revenue.
Please click here to view the Compaq Advisor case study (HTML version).
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