Viassary Case Studies
Case Study: Compaq Advisor
Client: Compaq Computer Corporation
Business Objectives: Improve customer satisfaction and drive beyond-the-box revenues by educating customers on Compaq's myriad accessories, services and solutions.
Viassary Solution: Development of Compaq Advisor, a smart messaging application that provides relevant, timely and targeted information to customers desktops to ensure users are receiving optimal performance from their Presario desktop and notebook PCs.
The Bottom Line: Compaq's metrics for success for Compaq Advisor are to increase customer satisfaction, reduce costs through proactive customer service and drive incremental after market revenue.
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